Terms & Conditions

Welcome to Alive Flower™.
These Terms & Conditions (“Terms”) govern your use of this website and any inquiries, bookings, consultations, services, events, certification-related applications, and communications offered through this website.

By accessing or using this website, submitting an inquiry, requesting a service, or making a payment, you agree to be bound by these Terms.



1. Company Information

This website is operated by:

S.C. Floristiq Art S.R.L.
EU VAT tax number: RO37018988 (for eligible intra-EU transactions)
Romanian Tax / VAT Registration Details: 30841307 (for domestic and other applicable transactions)
(The applicable invoicing structure, VAT treatment, and tax references may vary depending on the client’s billing country, customer tax status (individual or business), and the place of supply under applicable law.)
Registered Address: Str. Craiova no. 16, ap. 4, 400276, Cluj-Napoca, Cluj, Romania
Representative: Andreea Mirabela Stör

For any inquiries, please contact us via the contact form (General Inquiry form) on this website, by phone: 0039 344 503 5543 or at Email: office.aliveflowers@gmail.com

2. Scope of Services

Alive Flower provides creative, planning, styling, coordination, educational, and event-related services, which may include, without limitation:

  • Wedding planning and destination wedding services

  • Event design and styling

  • Floral and creative event concepts

  • Certification-related programs, consultations, or experiences

  • Private consultations and tailored service proposals

All services are subject to availability, written confirmation, and, where applicable, a separate custom proposal, agreement, invoice, or booking confirmation.

3. Website Content

All content on this website, including but not limited to text, images, branding, graphics, concepts, service descriptions, layouts, logos, and visual materials, is provided for general informational purposes only.

We reserve the right to update, modify, suspend, or remove any content, service description, pricing information, or website functionality at any time without prior notice.

4. Inquiries and Contact Forms

Submitting a form through this website, including but not limited to a Wedding Inquiry, Certification Inquiry, or general contact form:

  • does not create a binding contract;

  • does not guarantee service availability;

  • does not confirm a booking;

  • is treated as an initial inquiry only.

A booking or engagement is confirmed only after:

  1. direct written confirmation from us, and

  2. where applicable, acceptance of a proposal or agreement, and/or

  3. payment of a deposit, fee, or invoice.

You agree to provide accurate, complete, and truthful information when submitting any form.

5. Pricing and Payments

All pricing displayed, quoted, or communicated is subject to change unless confirmed in writing.

Where applicable:

  • payments may be requested through invoice, payment link, bank transfer, Stripe, PayPal, or other approved payment methods;

  • services may require a deposit or advance payment to secure a date, consultation, program participation, or event booking;

  • any booking is only considered confirmed after payment is received and acknowledged in writing.

Unless otherwise stated in writing:

  • prices are shown in EUR (€);

  • applicable taxes, fees, or charges may apply depending on the nature of the service and the client’s jurisdiction.

6. Deposits, Booking Confirmation, and Availability

For selected services, including event and wedding-related services, dates are not reserved until:

  • a written confirmation is issued, and/or

  • a deposit or booking payment is received.

Availability is always subject to prior commitments.

We reserve the right to decline an inquiry, postpone a consultation, or refuse a booking at our discretion, including where scheduling, location, scope, or compatibility do not align with our services.

7. Cancellations, Rescheduling, and Refunds

Because many of our services involve date-based planning, creative preparation, consultation time, scheduling, and reserved availability:

  • deposits may be non-refundable, unless otherwise agreed in writing;

  • payments already made for completed consultations, planning work, or delivered digital materials are generally non-refundable;

  • rescheduling requests are subject to availability and must be approved in writing;

  • any specific cancellation, postponement, or refund terms may be set out in a separate proposal, invoice, service agreement, or booking confirmation.

If no separate written agreement exists, refund decisions remain at our reasonable discretion, taking into account work already performed and time already reserved.

8. Client Responsibilities

By using our services or submitting an inquiry, you agree to:

  • provide accurate information;

  • respond in a timely manner where required;

  • supply any necessary event details, preferences, dates, locations, and logistical information;

  • ensure that any information you provide does not infringe the rights of third parties;

  • use this website lawfully and respectfully.

9. Intellectual Property

All content on this website is the property of S.C. Floristiq Art S.R.L. and/or its licensors, unless otherwise stated.

You may not, without prior written permission:

  • copy,

  • reproduce,

  • republish,

  • distribute,

  • modify,

  • commercially exploit,

  • or create derivative works

from any content, images, branding, service concepts, or materials found on this website.

10. Third-Party Services and Payment Providers

This website may integrate or link to third-party services, including but not limited to:

  • Squarespace

  • Stripe

  • PayPal

  • external scheduling or payment tools

  • social media platforms

We are not responsible for the content, policies, availability, or practices of third-party platforms.

Payments processed via third-party providers are also subject to the terms and privacy policies of those providers.

11. No Guarantee of Outcomes

While we strive to deliver a high standard of service, creative direction, and client experience, we do not guarantee:

  • a particular commercial outcome,

  • a specific event result,

  • a specific aesthetic result where external factors apply,

  • or any guaranteed business, educational, or personal outcome from a consultation, certification, or event-related service.

Each service is bespoke and dependent on scope, client collaboration, venue, timing, availability, and external circumstances.

12. Limitation of Liability

To the fullest extent permitted by applicable law:

S.C. Floristiq Art S.R.L. shall not be liable for any indirect, incidental, consequential, special, reputational, or economic damages arising out of or related to:

  • use of this website,

  • inability to access the website,

  • form submissions,

  • delays in communication,

  • third-party platform issues,

  • payment processor interruptions,

  • scheduling conflicts,

  • force majeure events,

  • or reliance on website content.

Our total liability, where legally applicable, shall be limited to the amount actually paid by the client for the relevant service giving rise to the claim.

13. Force Majeure

We shall not be held liable for delay, cancellation, non-performance, or disruption caused by events beyond our reasonable control, including but not limited to:

  • natural disasters,

  • extreme weather,

  • travel restrictions,

  • government measures,

  • venue closures,

  • illness,

  • technical outages,

  • platform failures,

  • transportation disruptions,

  • or similar unforeseen events.

14. Privacy and Data Protection

Your use of this website and submission of any personal data is also governed by our Privacy Policy.

If you submit personal data through this website, you acknowledge that such data may be collected and processed in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Romania, and, where applicable, relevant European Union law.

Any disputes arising out of or in connection with these Terms shall be subject to the jurisdiction of the competent courts of Romania, unless mandatory consumer protection law provides otherwise.

16. Changes to These Terms

We reserve the right to update or amend these Terms at any time.

Any changes will become effective upon publication on this website. Continued use of the website after such updates constitutes acceptance of the revised Terms.

17. Contact

If you have any questions regarding these Terms, please contact:

S.C. Floristiq Art S.R.L.
 Str. Craiova no. 16, ap. 4, 400276
Cluj-Napoca, Cluj, Romania
VAT: RO 37018988
Representative: Andreea Mirabela Stör
Email: office.aliveflowers@gmail.com

Privacy Policy